Airline super agent program
Lead engineerMulti-agent platformIn production
The situation
A major US airline was taking a multi-agent customer operations platform to production, and a critical go-live was failing under executive visibility.
Add: what was breaking, scale of the rollout, team shape.
The workAs lead forward deployed engineer I stabilized the platform through go-live, then co-authored the roadmap for the next-generation agent now in flight.
Add: architecture decisions, reliability work, handoff details.
The outcomeA production system, live with customers, and a funded path forward.
Add: shippable metrics you are cleared to share.